What makes a perfect parts operation? People. Kia Country’s Parts team had a record-breaking March. Given a difficult economy and a relatively new team, it is an outstanding achievement. Meet Justin Mallard, Parts Manager and Maureen “Mo” Alborez, a Parts Specialist who took the helm less than three months ago. Some people have mojo; we…
Filling up with the wrong gas is a fairly common mistake. Most gas stations offer regular, mid-level and premium gas which is based on the octane rating. Many believe that using a higher-octane fuel will improve your car’s performance. This is not true. It should not cause damage either; but it is important to use…
COVID has caused automotive inventory shortages across brands and borders. Kia is among those experiencing inventory issues. Chronic shortages are being caused by a number of factors: Shutdowns of manufacturing operations Shortages of critical and non-critical parts and components Interruptions to the supply chain Transportation delays We are seeing problems across the industry. Many manufacturers…
Kia Country of Charleston has been awarded DealerRater’s 2021 Dealer of the Year Award, which recognizes auto dealerships across the U.S. and Canada who deliver outstanding customer service, based on consumer reviews. This the 5th time, Kia County has won the prestigious award. Kia Country also earned its 6th Consumer Satisfaction Award which recognizes top…
Proper wiper performance and visibility is critical when you are on the road and even more so in inclement weather. When was the last time you changed your wiper blades? If you can’t remember, it is probably time. Specifically designed for optimal performance, Genuine Kia wiper blades maintain Kia’s factory safety standards. Wear Indicator—An innovative color-coded…
It’s Brake Fluid 101–all you need to know to protect your brakes. Changing brake fluid is a service that is seldom requested by customers or seldom offered by us. It is an often-neglected maintenance item. Most shops inspect brake fluid level and top off as needed. At Kia Country, we not only check the fluid…
Kia recommends major mileage service at 30, 60 and 100 miles. Kia Country is offering 10% off major mileage service during the month of December. There are several reasons why these services are important and it is even more important to have them performed by an authorized Kia dealer. First, no one knows your Kia…
November is Customer Appreciation Month for our Service & Parts team and we thought you might enjoy getting to know Kia Country’s Service & Parts Management team better. Mitch Jones, Service & Parts Director and E.G. Dambaugh, Service & Quality Control Manager provide reliable leadership. No two days are alike and the experience and knowledge…
Periodically, we publish Meet the Team blog posts to help our customers get to know us better. Kia Service Consultants, Chelsea Rowlands, Tim Cooley and Craig Bellamy hold one of our most important role. They are Kia Trained and Certified Experts who will help you manage maintenance, service and cost of ownership. Our Service Advisors…
Do you need brake service? Do you know how you would know if you do? During Car Care Month, we wanted to review brakes basics. Let’s face it, properly functioning brakes are critically important to your personal safety. First, brake pads sit on each side of the rotor. When you apply the brakes, the pads…
