Chips, Dings, and Dents

June 1st, 2021 by
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Chips, dings, and dents are an inevitable part of car ownership. Cars are expensive and finding a blemish of any kind is frustrating. You can prevent damage to a degree and easily remedy. First, let’s differentiate between chips, dings, and dents. The primary difference is size. Rock chips are the most common cause of damage…

Consequences of Not Driving

May 25th, 2021 by
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Many people do not realize that there are negative consequences of not driving. With COVID, people worked from home and restricted their activity which meant cars sat cars idle. This is not ideal for your vehicle. Driving your vehicle keeps moving components properly lubricated and your battery charged. A vehicle that is not driven for…

Know Your Kia Warranty

April 21st, 2021 by

Kia warranty coverage is an industry-leading 10-year or 100,000-mile warranty program. Kia’s confidence in the quality of its vehicles makes it easy to offer this extensive coverage. The Kia warranty is governed by Kia Motors not individual dealerships. We perform warranty work at no charge to the customer. We then file a claim for reimbursement with…

Filling Up with the Wrong Gas

March 4th, 2021 by
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Filling up with the wrong gas is a fairly common mistake. Most gas stations offer regular, mid-level and premium gas which is based on the octane rating.  Many believe that using a higher-octane fuel will improve your car’s performance. This is not true. It should not cause damage either;  but it is important to use…

Do You Need Brake Service?

October 14th, 2020 by
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Do you need brake service? Do you know how you would know if you do? During Car Care Month, we wanted to review brakes basics. Let’s face it, properly functioning brakes are critically important to your personal safety. First, brake pads sit on each side of the rotor. When you apply the brakes, the pads…

Cold Weather Battery Tips

October 8th, 2020 by
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Cold temperatures can have an adverse effect on your battery. In Charleston, we do not have much excessively cold weather. It does however get cold and sometimes freezes. These are a few tips to protect your battery: Bring your vehicle in for a complimentary battery charge test. On request, we can check the entire system…

Pothole Dangers

October 1st, 2020 by
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Pothole dangers–The Charleston area is notorious them. The American Automobile Association (AAA) estimates that there are $3B in annual damages from potholes and that they cost drivers an average of $300 per year. Potholes can cause damage to your vehicle including but not limited to: Tire and rim damage Loss of control Uneven tire wear…

Highly Skilled Technicians

April 29th, 2020 by
Buchanan Blog

Kia Country welcomes Cameron Buchanan to our Service & Parts team as a Maintenance Technician. Cameron, a native of Pawley’s Island, SC recently graduated from the prestigious NASCAR Technical Institute in Mooresville, NC, where he completed the 18-month Automotive Technical Training Program.   Conceived in 2002, by the son of a NASCAR driver, the program…

You Gotta Laugh

April 23rd, 2020 by

Our service team says, “Sometimes, you gotta laugh”.  It helps the days go by. You may think you have a problem; but there really is no problem.  Here are some our favorite tales. #SMH Strong odor? Why did you let a squirrel nest in your cabin filter? Customer complained about a loud rattle. Service diagnostic:…

Essential Skills of a Successful Service Consultant

April 9th, 2020 by
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Most jobs at a dealership are skill specific, but there are numerous essentials skills required to be a successful service consultant. Consultants are the pivot point among customers, service technicians and parts specialists. Communication Communication is the most important skill required. Consultants are front line “detectives”. Asking the right questions elicits better answers. Customers sometimes…

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