In October, we celebrate Car Care Month. Take advantage of Service & Parts Specials, including DIY deals. Whether you bring your car to us for maintenance and service or you do it yourself, we want you to save money and keep your vehicle operating at peak performance. In addition to money-saving specials, we will be…
There are numerous ways that your vehicle’s wheels may become damaged. A thorough inspection will determine if the wheel is safe to repair or if it must be replaced. Oftentimes, repairing a wheel is possible. Aluminum wheels that may have been curbed can be usually repainted at a very low cost. Kia Country is able…
You may need to reset your vehicle clock. Kia Country has received an unusually high number of calls regarding problems with clocks. There is currently a problem with the clock display 2014-2018 MY vehicles with navigation. As of August 17th, the clock date and time were not being displayed. Kia has issued several troubleshooting resolutions…
A fuel system service will help to maximize engine performance. A fuel pump forces gas through the fuel lines. It then flows to the fuel rail which distributes it to the injectors into the engine where the vales and pistons are located. As the fuel is sprayed into the engine, the spark plugs ignite the…
Nobody likes to buy tires. It is one of the more expensive maintenance items, but your personal safety and the efficient operation of your vehicle demand proper attention. We are continually astounded that over 75% of the vehicles that come in for service need new tires. A relatively small percentage of customers take our recommendation…
Knowing how to change a flat tire is a good skill to know, even if you have a roadside assistance package. Getting a flat tire is a routine hazard of driving and there may come a time when you need to do it yourself. Before you are faced with an emergency make sure your car…
Why don’t we have the part you need in stock? It is without question the number one complaint from our Service customers and a source of frustration for our staff. It’s really a matter of numbers and it is neither physically or financially possible for us to stock parts to meet every need. Consider these…
Seasons Change, But Our Commitment Remains. We chose that as our inspiration for Car Care Month to remind ourselves and our customers that The Kia Service Experience means service centered around you. It’s more than a slogan, “Peace-of-mind and no surprises” – that’s our goal each and every day. Car Care Month is a major effort mounted each…
Dead key fobs happen and when it happens to you, you need to know how to start your car. If your car was built after 2014, it has a Smart Key, you probably keep it in your purse or pocket and never touch it. If your Kia was built between 2011-2013, you also have a…
Customer complaints are an inevitable part of a business. No business gets it right 100% of the time or pleases 100% of the people. How a business addresses and resolves those complaints tells you a lot about its integrity and how much it values customers. This is how our Service Department addresses and resolves complaints….
