Customer Testimonials

Kia County Charleston

 

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DealerRater Jul 20, 2018
 

This was my very first brand new car purchased Tony was very helpful and knowledgeable the loans department was very helpful as well. Tony did not pressure me to buy anything and I was very surprised of that I always thought going into a car dealership with always mean pressure pressure pressure but not at Kia Country In Charleston. I look forward to working with the maintenance department whenever that time comes which I hope is not very soon LOL

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Facebook Jul 20, 2018
 

Yesterday was my first day that I've ever purchased a brand new car for myself I am still overwhelmed by the new car smell LOL my salesperson Tony was absolutely awesome it was very low pressure and he helped me out as best as he could because now I am driving away with a 2018 Kia Soul

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Facebook Jul 19, 2018
 

Purchased our Soul last week, was delivered to our home. Loved that Kia Country of Charleston has a policy of "no hassle" buying. David Knight is the best sales person you can ask for!

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Google Jul 19, 2018
 
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Google Jul 18, 2018
 

Great service in a timely manner. Friendly staff too!

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DealerRater Jul 18, 2018
 

After several disappointing visits to other dealerships, I was finally able to find what I was looking for. I’m very pleased with my vehicle

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Google Jul 17, 2018
 
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DealerRater Jul 17, 2018
 

The best thing about this dealership is Elijah Tucker - if my rating were based solely on him, it would have been a solid 5 out of 5! He listens to his customers, points out options without strong arming an upsale and is just generally pleasant to deal with! I did LOTS of homework before my recent purchase and felt like he respected that. If you go, ask for Elijah!! Like another customer, I was surprised by the high interest and long loan offered by KIA - no shorter terms or lower interest rates were offered, despite my having stellar credit (score > 800). If I didn't already have the option to move the loan to another lender, I would likely have walked away from the deal. This is where they make the additional money, if you work out what you feel is a fair deal - the manager is in charge of financing and will offer long term loans with higher interest rates than you can get elsewhere. Do you homework before going!! The most tiring part of the process is once you finally make it to the final paperwork. I was handed off to Frank, who is really nice, but he tried ... and tried... and tried to sell me an extended warranty that I didn't want. I realize he is just doing his job, but by that point, most folks are tired and just ready to be done! Long story short, it took almost three hours to complete the process, so plan to spend a chunk of time there when you go!! Lastly, be sure to find out about any available rebates before you do your negotiation! I worked out what I felt like was a pretty fair deal - I was asking for what I felt was fair for my trade in and they came down below what I was originally told would be the drive out price. Felt fair until I noticed that the paperwork was written up as my having paid $1,000 more for the car and that I was using a $1,000 rebate. WAIT - what rebate!? I hadn't been told there was rebate, much less that I was using one!! Had I known that, I probably would have offered $1,000 less on the front end. But I'm sure they know that - so don't sit there and wait for them to OFFER any rebates - ASK about them!

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Google Jul 17, 2018
 

Full disclosure: We own a 2013 Kia Sorento purchased at Kia County new, love it and love this service department. When the brakes died on my husband's 20 year old Honda, he decided the time had come to replace it. Did some research on dependable smaller cars that would give him good mileage for all the local driving he does, and kept coming up with the Kia Forte. Took a look online at their used inventory, and then went in today. We were met by Steven Mellish, who introduced himself and asked how he could help us. We told him our situation, then he gave us quite a bit of information on the Forte. We also mentioned the Rio, but when we saw the two side by side, it was clear that the Rio would not offer us the trunk space needed and was just a little too basic. After test driving the 2017 Forte, we were both very pleased with it. It's a Certified Pre Owned, which gives us more peace of mind as well. After a little negotiation, we arrived at a satisfactory arrangement and drove home with the new Forte. Handles well, is a good fit for us shorter drivers, and we expect many years of service from it. Steve Mellish is professional, funny, and caring about his clients. We continue to have great experiences at Kia Country Charleston! We heartily recommend visiting them whether you are on the lookout for a new or a used vehicle. Go for the Certified Pre-Owned for that extra layer of reliability on the used cars, it's worth it!

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DealerRater Jul 17, 2018
 

Full disclosure: We own a 2013 Kia Sorento purchased at Kia County new, love it and love this service department. When the brakes died on my husband's 20 year old Honda, he decided the time had come to replace it. Did some research on dependable smaller cars that would give him good mileage for all the local driving he does, and kept coming up with the Kia Forte. Took a look online at their used inventory, and then went in today. We were met by Steven Mellish, who introduced himself and asked how he could help us. We told him our situation, then he gave us quite a bit of information on the Forte. We also mentioned the Rio, but when we saw the two side by side, it was clear that the Rio would not offer us the trunk space needed and was just a little too basic. After test driving the 2017 Forte, we were both very pleased with it. It's a Certified Pre Owned, which gives us more peace of mind as well. After a little negotiation, we arrived at a satisfactory arrangement and drove home with the new Forte. Handles well, is a good fit for us shorter drivers, and we expect many years of service from it. Steve Mellish is professional, funny, and caring about his clients. We continue to have great experiences at Kia Country Charleston! We heartily recommend visiting them whether you are on the lookout for a new or a used vehicle. Go for the Certified Pre-Owned for that extra layer of reliability on the used cars, it's worth it!

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